CANCELLATION POLICY
Please be aware of our cancellation policy
At Massage by Alyson we understand that unanticipated events happen occasionally in everyone's life. In order to provide a fair and effective booking system to all our clients we have implemented the following cancellation policy.
- 24 hours advanced notice is required when cancelling an individual appointment. This allows the opportunity for other clients to benefit from an earlier appointment slot if required.
- If you are unable to give us the minimum 24 hours advanced notice you will be charged the full amount of what would have been your treatment fee. At our discretion this charge will automatically be deducted from the outstanding balance if treatments are block bookings or gift certificates; otherwise, it must be paid in full prior to your next treatment.
No Shows
- Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no show". They will be charged for their missed appointment, and future services will be denied until payment is made.
Out of respect and consideration to your therapist and other clients : please plan accordingly in order to be on time for your appointment.